Job Details

* Location: Remote-Work from Home* Start Date: September 21, 2026* Pay Rate: $16.00/hour* Job Type: Short Term Temporary with opportunity for extension* Schedule: Must be flexible to work rotating and shifting schedules between Monday-Friday 7am-8pm CST, Saturday 8am-3pm CST & Sunday 10 AM-3 PMCSTPosition OverviewWe are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will provide exceptional customer service by handling inbound and outbound calls, assisting customers with banking, card-related inquiries, and remittance services. The ideal candidate is a strong communicator, team player, and problem solver who thrives in a fast-paced environment.Key Responsibilities* Handle customer inquiries via phone in a professional and courteous manner.* Provide accurate information regarding banking products, card services, and remittance transactions.* Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.* Document customer interactions and update account information accurately.* Follow company policies, procedures, and compliance requirements.* Meet quality, productivity, and attendance standards.* Collaborate with team members and support departmental goals.Required Qualifications* High school diploma or equivalent.* Previous remote work experience required.* Minimum 6 months of call center experience.* Minimum 6 months of remote/work from home experience.* Excellent communication, interpersonal, and active listening skills.* Strong comprehension and problem-solving abilities.* Basic knowledge of banking products and card services.* Basic knowledge and understanding of remittance processes.* Ability to work flexible and shifting schedules.* Self-motivated with the ability to work independently and as part of a team.* Basic computer and data entry skills.Preferred Qualifications* Previous experience in banking, financial services, or customer support environments.* Experience handling high-volume customer interactions.