Job Details

Guest Services CoordinatorStatus: Part TimeSchedule: Monday-Friday 2pm-7pmLocation: Health Services of Rogue ValleyJob SummaryA Guest Services role in a long-term care facility focuses on creating a positive and welcoming environment for residents, their families, and other visitors. This position typically involves a blend of customer service, administrative support, and coordination tasks to ensure a smooth and comfortable experience for everyone entering the facility.Essential Duties and Job ResponsibilitiesWarmly greeting and assisting residents, families, and visitors, including providing directions and answering inquiries.Ensuring visitors adhere to facility policies and procedures, including signing in/out and coordinating with staff to prepare rooms for new residents and facilitating their smooth arrival.Assisting with the admissions process, including inquiries, paperwork, and explaining billing and facility procedures.Conducting facility tours for prospective residents and their families.Facilitating introductions to caregivers and other departments.Conducting post-admission satisfaction surveys and addressing initial questions or concerns.Providing regular check-ins during the initial weeks of a resident's stay to ensure satisfaction.wearing identification badges.Answering phones, managing resident call lists, and redirecting calls appropriately.Responding to general questions and concerns, providing information about facility services, and making recommendations.Documenting and escalating feedback and issues to ensure timely resolution.Handling and distributing mail and packages.Scheduling appointments for residents with medical staff or other professionals.Reporting any changes in a resident's condition or behavior to the appropriate medical staff.Collaborating with other departments to ensure seamless service delivery.Ensuring the reception area is clean, organized, and inviting.Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff.