Job Details

9-1-1 Dispatcher TeamAre you amazing? Are you energized helping people and being a strong team member? If this is YOU, then join our 9-1-1 Dispatcher Team. We are looking for team members to serve our community. The team is supportive and compassionate and is ready to teach new team members. The job can be stressful and fast paced and that is why we embrace and foster a team built on support and compassion. Our culture is designed to grow and foster long careers, as well as provide exceptional community service. Telecommunicators/9-1-1 Dispatchers are skilled at multi-tasking, typing a minimum of 40 wpm, and speaking clearly while working under pressure. Dispatchers put their heart into serving citizens during some of their most challenging times. Successful applicants will have strong keyboarding skills, outstanding interpersonal and judgment skills and the ability to multi-task during intense situations and high volume workloads. Incumbents are responsible for answering emergency 9-1-1 and non-emergency telephone calls and directing appropriate and timely resources. Responsibilities include prioritizing calls, tracking unit status, and dispatching police, fire and/or EMS personnel to calls for service.The Police Department is a 24-7 operation and all candidates will be required to work nights, weekends, rotating shifts and holidays.Benefits: 911 Dispatchers receive full-family medical for about $193 per month in premiums, PERS retirement with the City contributing the employer and employee portion of contributions, health reimbursement account, life insurance and long term disability.Hiring timeline:Complete an application, attaching your resume, cover letter and typing test.After review of your application, candidates selected will be contacted to complete Criticall testing.Successful candidates on Criticall test will then complete an observation in our dispatch center.Interviews will be scheduled.After interviews, candidates selected will go to a Chiefs interview.Questions regarding this role may be directed to: humanresources@grantspassoregon.gov or 541-450-6050.The City of Grants Pass is a High Performance Organization that has a well-defined Mission, Vision and Values which provides the framework for our organizational culture. We believe that the best solutions come from empowered teams with the knowledge and shared vision of the community's goals. We promote a legacy of excellence through a culture of trust, collaboration, and encouragement of personal growth and the celebration of our achievements. We seek to attract adaptable, creative and motivated individuals who share our community pride and dedication to exceptional public service. If you are an individual who appreciates a working team environment, which focuses on trust, crucial communications, commitment, accountability and results, then the City of Grants Pass may be a great place for you!Minimum QualificationsA High School Diploma or GED and one year of customer service experience, including the use of computers is required; public safety experience is preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the job description. Licensing Requirements:Law Enforcement Data System Certificate within 60 days of appointmentFirst Aid/CPR Certificate within one year of appointmentBasic Telecommunications Certificate within one year of appointmentEmergency Medical Dispatch Certificate within one year of appointmentCertification of 40 words per minute with a minimum 95% accuracy keyboarding skillsA complete listing of duties can be reviewed in the Dispatcher job description. In addition to base salary, incentives upon verification, available to Dispatchers include:Associates Degree - 2.5%Bachelor Degree - 5.0%Second Language - 1.25%DPSST Intermediate Certificate - 2.50%DPSST Advanced Certificate - 3.00%Note: Associates Degree is not cumulative.How to ApplyApplication materials must be submitted on-line by the closing date in order to be considered for this position. Any application missing required materials will not be considered. Required materials to be turned in for this recruitment are:City ApplicationSupplemental QuestionnaireCover LetterTyping Test indicating at least 40 words per minute with a 95% accuracy in keyboarding skills. A typing test can be completed on-line, or at a temporary employment agency. Typing accuracy is subject to verification.Ranking and SelectionThe ranking and selection of applicants to proceed in the process includes: experience and knowledge, education, responses to supplemental questionnaire, submission of required materials and meeting minimum qualifications and special qualifications of the position. The initial process may include oral interviews and skills testing. Final selection will require a background investigation, including a criminal history review, and, depending on the position, a psychological screening, physical, functional and/or drug screening.All candidates will be notified of the status of their application after the closing date.Reasonable accommodations may be made upon request prior to the application deadline to enable individuals with disabilities to participate in the job application process.Per Oregon Revised Statutes 408.225 and 408.230, the City of Grants Pass grants preference in hiring and promotion of veterans and disabled veterans as defined by state law. If you are eligible and wish to claim Veterans' preference points, please indicate so on your application. Please note that you need to submit documentation of your eligibility at the time of your application.Directly related work experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law.It is the policy of the City of Grants Pass that no person shall be discriminated against based on race and characteristics traditionally associated with race to include hair styles, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or current employment status. The City values diversity and encourages everyone who is interested in employment with the City to apply.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Police Officer applicants must show proof of citizenship with 18 months of hire.BenefitsThe City provides a full family healthcare package that includes medical, prescription, vision, and dental insurance. Full family coverage includes spouse, registered domestic partner or same sex domestic partner and children up to age 26. Most employees are currently provided two options for health insurance and may elect to have their portion of the health insurance premium deduction taken out of their paycheck on a pre-tax basis. Employee rates for 2026 for health and dental coverage range from $185 to $194 per month depending on the coverage selected. In addition to health coverage, the City contributes $234 per month to a Health Reimbursement Account (HRA/VEBA) on the employee's behalf.The City provides two carriers for dental coverage, PacificSource with two options available. PacificSource Dental allows employees to select any dentist covered by PacificSource.The City participates in the Public Employees Retirement System (PERS). An employee is eligible for PERS after six months of service (unless the employee is already a PERS member, then contributions are immediate). The employee's contribution of 6% is paid by the City under each collective bargaining agreement and the personnel rules at this time.An employee who is new to Oregon public service and was hired on or after August 29, 2003, becomes an OPSRP Pension Program member if the employee works six full calendar months in a qualifying position for an OPSRP-Participating employer. The six-month waiting period cannot be interrupted by more than 30 consecutive working days and must be served with the same employer.The City provides life insurance to all full-time employees at one time their annual salary. An employee can voluntarily choose to purchase additional life insurance, spousal life and/or dependent life.The City provides accidental death and dismemberment insurance to all full-time employees at one time their annual salary.The City provides benefits at the rate of 60% of salary with a maximum monthly benefit of $9,000 and a maximum covered salary of $15,000 per month. This benefit has a 90-day elimination period.Employees may elect to set aside monies pre-tax for out of