Job Details

Oregon Department of Human Services - Child Welfare Program

Office Manager (Office Manager 2)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Join us as an Office Manager and be the heart of our team. You'll manage daily operations, coordinate schedules, and ensure everything runs smoothly. If you're great in a fast-paced environment and want to make a difference, we want to hear from you!

We are seeking an Office Manager (Office Manager 2) to join our Grants Pass Child Welfare office.

*Note: this position will receive a Cost-of-Living Adjustment (COLA) increase of 6.55% which is not reflected in the salary listed in this posting. The effective date of the increase is January 1, 2025, for February 1, 2025, paychecks.

Summary of Duties

As an Office Manager, you will:

• Act as a link between staff and Program/District Management.
• Help develop and review proposals to enhance District and Department performance.
• Explain program policies and procedures to staff.
• Interpret regulations and policies for provider and client cases.
• Support budget development and planning with Program and District Managers.
• Supervise support staff, including Office Specialists and Administrative Specialists, and manage lead workers when possible.
• Review service quality through reports and data and share feedback with management and staff.
• Handle program needs by assigning tasks, adjusting schedules, and ensuring proper staffing.
• Oversee recruitment and hiring processes.

Minimum Qualifications

• One year of experience as a supervisor of clerical, secretarial, or office support staff that includes hiring or recommending hiring, training, assigning and reviewing work, preparing performance evaluations, and handling disciplinary actions.

Essential Attributes

We are looking for candidates with:

• Experience leading or supervising staff, assigning / review work, and evaluating workload.
• Experience explaining rules and procedures.
• Experience providing effective conflict resolution by reading situation quickly and resolving the conflict effectively.
• Demonstrated ability to lead through change and support agency missions.
• Experience in adapting your communication style to the intended audience, listen intently, and speaking with empathy.
• Demonstrated experience with commitment to conducting work through an antiracist and equity lens.

Attention all candidates! A cover letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials.  Please highlight your leadership and supervisory experience in this cover letter along with how you meet the minimum qualifications and essential attributes, with examples. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Note: “The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.”

Working Conditions

• Work Locations: Offices, homes of participants, and community sites.
• Travel: Occasional travel for meetings, trainings, and other case related activities. This includes required occasional overnight travel.
• Hours: Occasional, non-traditional hours may be required, including evening and weekend work.
• Physical Requirements: Frequent physical activity, including lifting up to 50 pounds and assisting children with car seats.
• This role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.
• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security`s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check. 
• A valid driver`s license and acceptable driving record are required for this position.  

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans` preference:

• Veterans` preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans` preference documentation in the Resume/CV field of your application.

To Apply

Copy and paste the following link in your browser:

https://oregon.wd5.myworkdayjobs.com/SOR_External_Career_Site/job/Grants-Pass--DHS--Hawthorne/Office-Manager--Office-Manager-2-_REQ-171393

General Information

• This is a permanent, full-time position and is a Management Service, Supervisory position and is not represented by a union.  
• This recruitment may be used to fill future vacancies in the same classification.