Job Details

Customer Service Technician

  2021-02-10     Hayden Homes     3401 Ford Drive  

Join one of the Best Companies to Work for in Oregon, Washington and Idaho!

For 30 years, Hayden Homes has worked hard to build a reputation— for the quality of our homes and the passionate support we give to the communities in which we live and work throughout Oregon, Washington and Idaho. We exist to Give As You Go ™ so, together we build a strong community and lead fulfilled lives.

We have a collaborative, team centric and execution-oriented culture that encourages fulfillment, growth and empowerment. It is this balance that makes Hayden Homes a fun, friendly and exciting place to work and grow. We are passionate about what we do – and we are looking for a Customer Service Technician to join our team!

How You Will Contribute:

As a Hayden Homes Customer Service Technician, you will ensure quality completion of homes and readiness for New Home Orientations. You will respond to customer warranty requests promptly to ensure completion of warranty items on time, on budget and to our quality standards.

Responsibilities Include:

  • Quality Assurance: Ensures quality completion of homes by performing quality assurance (QA) inspections prior to the completion of homes. Schedules and monitors QA inspections in accordance with Project Manager schedules.
  • New Home Orientations: Conducts New Home Orientations with the customer in conjunction with the Project Manager. Thoroughly explains the use and care of all features of the new home, specific warranty coverage and how to initiate a Service Request. Explains warranty time periods, coverages, and procedures to the customer and documents any remaining defects.
  • Sales Turnover of Inventory Homes: Facilitates all repairs necessary for model and inventory homes to remain in new condition. Inspects all inventory homes after sales turnover has been completed. Generates lists for the Project Manager/Senior Project Manager to complete any concerns or issues.
  • Service Request Management: Addresses customer warranty requests, manages subcontractors and follows up with customers at regular intervals during the warranty period.
  • Warranty On-Call: Participates in the rotation of on-call warranty service to respond immediately to after-hours emergency requests.

How You Will Succeed:

You build effective working relationships with internal team members and external customers. You consistently provide a high level of customer service using established systems and processes to ensure quality work and timely completion of tasks. You are organized and use your time effectively to ensure timelines are met or exceeded. You maintain professionalism, composure and resiliency in difficult situations. You have pride in your work and are accountable for the outcomes of your work.

What You Can Offer:

  • Skills: Proficient in Microsoft Office programs including Word, Outlook and Excel.
  • Abilities:
    • Ability to plan, prioritize and manage multiple tasks in a fast-paced environment.
    • Ability to work with suppliers, trades, customers and internal team members to discuss and document requirements/changes, address concerns and provide timely project status.
    • Ability to creatively solve problems and work under time constraints with minimal supervision.
  • Experience: At least 2 years of construction related experience and prior customer service experience and/or Warranty experience strongly preferred.

How You Will Be Rewarded:

Hayden Homes’ compensation and benefits package consists of a competitive base salary along with quarterly bonus opportunities, generous health care coverage including medical, dental and vision benefits for team members and dependents, flexible spending accounts, life and disability insurance, 401(k) plan with company match, a team member home purchase discount, paid time off, volunteer time off, education reimbursement and career development opportunities.

Who We Are:

The spirit of generosity determines everything we do, from the quality of our work to the way we act as a company. We partner with nonprofits, provide the dream of homeownership to deserving families, and empower every team member to be the next generation of givers.

Hayden Homes is continually striving to enhance the experience of our team members, which is one of the reasons we’ve been named the #1 Best Company to Work For by Oregon Business Magazine and Seattle Business Magazine and are in the top 10 Best Places to Work in Idaho.

At Hayden Homes, we embrace diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We employ, train, compensate and promote team members regardless of race, religion, color, national origin, sex, sexual orientation, disability, age, veteran status, and other protected status as required by applicable law.

This position is not open to agencies or 3rd party recruiters.

Do not contact this company in solicitation of any product or service.

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