Job Details

Benefit Enrollment Specialist

  2021-03-03     La Clinica     Medford  

Benefit Enrollment Specialist/Greeter

Phoenix Health Center, West Medford Health Center & Women's Health Center


We have many health centers throughout Jackson County and programs. As a federally qualified health center (FQHC), La Clinica serves people who need us the most through exceptional, affordable, and compassionate care. The BES/Greeter will assist patients with the submission or applications, obtain required verification, document identity and citizenship according to DMAP (Division of Medical Assistance Programs) standards, follow up with patients to assure timely submission and act as liaison with DMAP to eliminate barriers to eligibility determinations. The BES/Greeter will also be responsible for greeting patients and the front desk, answering telephone lines, verifying patient insurance, and providing support to the team.

Responsibilities Include the Following:

  • Demonstrates knowledge of all aspects of medical assistance programs available through the Department of Human Services
  • Will evaluate patient’s circumstances and assist the patients in accessing the benefit most advantageous to the patient’s family circumstances
  • Assist patient with the completion of the application process, including assistance in obtaining necessary documents, and submission of applications to the OHA Central unit or other program related processing center
  • Follow up on pending applications and update EPIC with insurance status
  • Work with billing department to identify potential covered charges that can be billed to DMAP or other insurance carrier
  • Meet in person, with patients referred by reception or other clinic staff
  • Responsible for outreach efforts to ensure continuation of OHP eligibility and engagement in La Clinica services
  • Check-in patients for scheduled appointments
  • Coordinate with clinic staff to determine availability for non-scheduled appointments and ensure patients are seen in a timely manner
  • Perform cash handling responsibilities including preparing receipts and collecting money for services, and preparing daily deposits.

Education and/or Experience:


  • High School Diploma
  • Bilingual/Bi-literate in Spanish and English
  • Six months of experience in related field or training
  • Excellent interpersonal communication and problem-solving skills
  • Skills to intervene and promote reconciliation, compromise and positive outcomes in difficult interactions
  • Basic knowledge of Excel, SharePoint and Office Suite
  • Skilled at using electronic health records as applicable to area of work (EPIC)
  • BLS HealthCare provider (BLS Certification)


  • Basic knowledge of adult learning models

Language Skills:

Must have the ability to communicate with clarity, both verbally and in writing; read, analyze, and interpret complex documents, regulations, policies, and procedure manuals; and create professional business documents.

To meet La Clinica’s patient needs in some instances the Benefit Enrollment Specialist shall be able to do the following in Spanish:

  • Speak conversational Spanish
  • Read and comprehend instructions
  • Read and write short correspondences, and memos
  • Effectively present information in a one-on-one and small group setting to customers; patients and other employees of the organization

Benefits Include the Potential for the Following:

  • Medical, Dental, and Vision Insurance
  • Voluntary Accident, Short Term Disability, and Critical Illness Insurance
  • 403(b) Retirement Savings Plan with Available Company Match
  • Organization Paid Standard Life Insurance
  • Flexible Spending Accounts (FSA) and Health Savings Account (HSA)]
  • Wellness Programs Such as Cooking, Zumba, Yoga, and Gardening
  • Personal and Professional Development Seminars

Equity Statement:

At La Clinica, we commit to engage everyone in a welcoming, respectful, and loving way and to maintain the dignity and value of all people above everything else. These standards align with our organization’s vision of absolute excellence, open-hearted community, and well-being for all. For more information, please visit our website at:

Applications will be reviewed by the appropriate Department for interview; those selected must be able to provide proof of legal right to work in this country. Criminal history background check and pre-employment drug screen will be performed prior to any job offers. La Clinica is a drug free work environment. Equal Opportunity Employer. La Clinica complies with the Americans with Disabilities Act. If you consider yourself disabled and desire assistance in the application process, please contact the Human Resources Department.

Do not contact this company in solicitation of any product or service.

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